The Legislative Services department is responsible for the enforcement of the Town's regulatory by-laws and operates on a complaint basis. When a complaint is received, it is investigated and appropriate action is taken.
If you have a by-law complaint, you may register your complaint by contacting the Customer Service department at
905-895-5193. The Town keeps the identity of every complainant confidential unless the complainant has agreed to be identified.
Please remember that as a complainant, you must provide the following information when filing a complaint:
- Name, address and telephone number Complaint location (address)
- A satisfactory explanation of the complaint, including any details that may assist the investigating staff member
- A summary of when and where the problem/infraction is occurring
- If the complaint pertains to the condition of a rental unit, details confirming that the landlord has been recently advised about the problem and that it has not been corrected.
Anonymous complaints will be given a lower priority status and acted upon immediately only if there is an immediate health and safety-related concern.
